Privacy Policy
Last updated: March 1, 2023
Our Commitment to Privacy
At Transcribe App, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
Personal Data
Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
Audio Content
Audio files that you upload to our service for transcription. These files may contain personal or sensitive information depending on the content of the recordings.
Derivative Data
Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.
How We Use Your Information
We may use the information we collect about you for various purposes, including to:
- Provide, operate, and maintain our Service
- Process your audio files to generate transcriptions
- Improve, personalize, and expand our Service
- Understand and analyze how you use our Service
- Develop new products, services, features, and functionality
- Communicate with you about updates, security alerts, and support
- Send you marketing and promotional communications (only with your consent)
- Find and prevent fraud
We do not use your audio content or transcripts to train our models unless you explicitly opt in to contribute your data for this purpose.
How We Protect Your Information
We use administrative, technical, and physical security measures to help protect your personal information and audio content. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.
Our security practices include:
- Encryption of audio files and transcriptions both in transit and at rest
- Regular security audits and assessments
- Employee access controls and training
- Secure data center facilities for our servers
- Regular backup procedures to prevent data loss
- Monitoring for suspicious activities
Data Retention and Deletion
We retain your personal information and audio content only for as long as necessary to provide you with our Service, comply with our legal obligations, resolve disputes, and enforce our agreements.
By default, we retain uploaded audio files for 30 days and transcripts for 90 days. You can manually delete your content at any time through your account settings, and you can also set custom retention periods.
When you delete content, it is immediately inaccessible to you and other users and marked for permanent deletion from our systems. Complete deletion from our backup systems may take up to 30 days.
If you close your account, all your data will be permanently deleted within 30 days, except where we are required to retain information for legal purposes.
International Data Transfers
We process data globally and may transfer your information to the United States and other countries where we or our service providers operate. These countries may have data protection laws different from your country. By using our Service, you consent to your information being transferred to and processed in these countries.
We implement appropriate safeguards for cross-border transfers as required by applicable law, such as standard contractual clauses.
Children's Privacy
Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 may have provided us personal information, please contact us.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request copies of your personal information.
- Correction: You can request that we correct inaccurate information.
- Deletion: You can request that we delete your personal information.
- Restriction: You can request that we restrict the processing of your data.
- Portability: You can request that we transfer your data to another service.
- Objection: You can object to certain types of processing.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: 123 Privacy Lane, San Francisco, CA 94103, USA